Refund policy

Return & Refund Policy

Last updated: September 2026

At Muzn Perfumes, we carefully pack and check every order before dispatch. If you receive a damaged product or a product different from what you ordered, we are happy to assist you.

1. Damaged or Wrong Product

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

To process your request, you must provide:

  • A clear unboxing/opening video of the parcel from the beginning of opening.

  • Clear photos of the product, packaging, and shipping label.

  • Your order number and contact details.

The unboxing video is required to help us verify any damage or incorrect product received.

2. Return Eligibility

A return may be accepted only when:

  • The product is damaged during delivery, or

  • You have received a wrong or incorrect product.

Products must be unused and in their original packaging, where applicable.

For hygiene and product-safety reasons, opened or used perfume, attar, lotion, cream, or other fragrance products may not be eligible for return unless the product was damaged or incorrect.

3. Non-Returnable Items

We generally do not accept returns for:

  • Products that have been opened or used.

  • Products damaged after delivery due to customer handling.

  • Returns based only on a change of mind or personal fragrance preference.

  • Products without the required unboxing/opening video when a damage or wrong-product claim is made.

4. Refunds and Replacements

After receiving the required information, we will review the issue.

If the claim is approved, we may provide:

  • A replacement product, or

  • A refund, depending on the situation and product availability.

If a replacement is not available, an appropriate refund may be provided.

Refunds will be processed through the applicable payment method used for the order, subject to the payment provider's processing time.

5. Return Shipping

If the return is approved because we sent a wrong product or the product was damaged during delivery, we will provide instructions regarding the return.

Please do not send any product back without contacting us first.

6. How to Request a Return or Refund

Please contact us with:

  • Order number

  • Customer name

  • Phone number

  • Photos of the parcel and product

  • Unboxing/opening video, if the product is damaged or incorrect

  • A short description of the issue

We will review your request and guide you through the next steps.

7. Contact Us

For return or refund-related questions, please contact:

Muzn Perfumes
Malappuram, Kerala – 676507, India

Email: muznperfumes@gmail.com
Phone/WhatsApp: 9379527313

We reserve the right to review each return or refund request individually and make a decision based on the condition of the product and the information provided.