Return & Refund Policy

At Muzn Perfumes, we carefully pack and inspect every order before dispatch to ensure that you receive your products safely and correctly.

Returns

Due to the nature of our fragrance and personal care products, opened, used or tampered products are not eligible for return or exchange.

Returns or replacements may be considered only in the following cases:

  • You received a wrong product.
  • The product was damaged during transit.
  • The product received is defective or different from what was ordered.

Unboxing Video Is Mandatory

For any claim related to a damaged, defective or incorrect product, an unboxing video is mandatory.

The video must be recorded continuously from the sealed parcel before opening until the product is completely unpacked.

The video should clearly show:

  • The sealed parcel before opening
  • The shipping label and order details
  • The condition of the package
  • The product and its packaging after opening

    Please do not edit, cut or pause the video during the unboxing process.

    Claims without a proper continuous unboxing video may not be eligible for return, replacement or refund.

    How to Request a Return or Replacement

    If you receive a damaged, defective or incorrect product:

    1. Contact us as soon as possible after receiving the order.
    2. Provide your Order Number.
    3. Share the complete unboxing video and clear photos of the product/package.
    4. Our team will review the request and provide further instructions.

    Refunds

    If your return or refund request is approved, the refund will be processed according to the applicable payment method and our verification process.

    Refund processing time may vary depending on the payment provider or bank.

    Non-Returnable Products

    The following products are generally not eligible for return or exchange:

    • Opened or used perfumes
    • Opened or used attars
    • Opened or used bakhoor
    • Opened or used lotions and creams
    • Products damaged after delivery due to customer handling
    • Products without the required unboxing video

    Order Cancellation

    Order cancellation requests should be made as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.

    Contact Us

    For return, replacement or refund-related queries, please contact Muzn Perfumes with your Order Number and relevant details.

    We will review each eligible request and assist you as quickly as possible.

    Thank you for choosing Muzn Perfumes.